At lenoviausa.com, your privacy and security is paramount to the continuous relationship with you, our customers. We respect and understand your concern for privacy and one of our missions is to ensure that all information you choose to share with us is handled in the most safe and responsible manner. We have undertaken to create a safe online environment and implemented security standards to establish a comfortable and safe shopping environment you deserve.
lenoviausa.com continuously gathers online customer activity and information in order to make the necessary enhancements for improving the online shopping experience of our users. Your personal information such as name, address, telephone number, credit card number, and e-mail address, which then are collected allow us to achieve this objective. Furthermore, as an official company policy, lenoviausa.com does not under any circumstance sell or divulge its customer information to any third party. We protect your information by storing it on a secure web server in a private database. Periodically, lenoviausa.com sends e-mail messages containing specials offering, sales and promotions to the members on our mailing list. However, if you wish to opt out or unsubscribe from receiving e-mail communication from lenoviausa.com or wish to be taken off the mailing list, you may do so by changing your status on our website or by contacting us through e-mail at email@example.com
Here are ways we gather information and how we use it:
An account must be created to view the prices of items shown on lenoviausa.com. The account is used also, to purchase and review items. Registration is free, however since the site is a wholesale site, a tax ID or retailers permit number is required. All accounts will be viewed and verified by the administrators of lenoviausa.com. Administrators of lenoviausa.com have the right to terminate or delete a customer account for any reasons the administrators deem prudent. Notification may be sent for the reason of termination or deletion of the account.
For questions regarding accounts and account creation please email the administrators of lenoviausa.com.
While ordering our products we request the following personal information from you on our registration form: first and last name, billing/shipping address, telephone number, email address, username, password, password hint, credit card, and credit card number. This is the information we need to process your order. Your telephone number is required to complete the registration or order process, so that we can use it to contact you about your order if we need to. Your billing information is also used to ensure that the right person is charged for the merchandise ordered.
Customers can see their orders by logging into the account. Statuses of orders are constantly being updated as the orders are being placed together. There are three distinct order statuses: Pending, Processing and Shipped Out.
Pending: Order has been received. Pending confirmation of payment and order information is valid.
Processing: Order payment and information has been validated. Employees are currently placing all orders together, getting it ready for shipment.
Shipped Out: The order has been finalized and shipment label has been made. Order was shipped out. Customers will be notified with the tracking number to view the progress of the package.
Also, you can always place an order with us via e-mail and or by phone with any one of our sales reps.
Disclosure to Authorities
lenoviausa.com fully cooperates with law enforcement agencies working to identify those who may use our services for illegal activity. Accordingly, we reserve the right to disclose any and all information to lawful government bodies or officials under certain circumstances as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud or other activity that is illegal or may expose us to legal liability.
In accordance with the Children's Online Privacy Protection Act of 1998, lenoviausa.com's website or any of its contents are not directed towards children and do not knowingly collect personal information from children. lenoviausa.com is concerned with safeguarding children's privacy on the internet. If we receive knowledge that a child has registered without her or his parent or guardian's permission, we will remove all personal information about that person from our files.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below.
Newsletter is an email-marketing tool used to inform the customers of but not limited to, new products, special products, sale products, promotional deals. If you do not want to receive these emails, there is specific instruction on the bottom of the newsletter.
lenoviausa.com wants to make sure that our customers will undergo the most secure and risk-free online shopping experience and we want you to have as much faith in the security of your transactions as you do with our products and services. To this end, we have implemented several programs to ensure that you feel comfortable and satisfied to purchase our products.
lenoviausa.com guarantees that any sensitive information provided by the customer is protected online; all of your transactions completed through lenoviausa.com go through security methods to ensure that your personal information is protected. All your information (such as credit card number or address) is transmitted using secure socket layers (SSL) encryption at 128 bits (the current industry standard) to communicate securely without risk of manipulation, impersonation or tampering of sensitive personal information. We utilize this encryption during the online checkout process, including the acceptance of your credit card information, and the management of your account. Furthermore, as a company policy, we believe in guarding your personal information not only online but offline as well. As such, access to your personal information is limited only to the staff required to fulfill the duties related to your account, for instance, order fulfillment, billing and the servers, hard drive and file cabinets that store your sensitive and personal data are placed in a secured and safe setting away from possibility of incursion.
What's more, every transaction you make with us comes with a fraudulent charge protection. In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are charged, we will reimburse you up to $50, provided these fraudulent charges were made without your knowledge and consent as a result of shopping at lenoviausa.com All in all, we trust you will undergo a safe and secure shopping experience with us as we have taken significant measures in protecting your identity and security.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our website.
Administrators of lenoviausa.com has the right to terminate an account for inactivity for period of time. There is always an evaluation period. However, if there are no account activity the administrators of www.lenoviausa.com has the right to terminate the account. Notification may be sent to the users. Users can create another account without any trouble.
Postal Mail: 1109 San Julian St. Los Angeles, Ca 90015