PLEASE COUNT IMMEDIATELY.

 ALL CLAIMS MUST BE MADE WITHIN 5 DAYS OF RECEIPT OF GOODS. NO RETURNS  ACCEPTED  WITHOUT PRIOR AUTHORIZATION.

  1. Shipping

*Each order has a variable shipping charge.

*The shopping cart does not include the shipping charge at the time of the order. We will provide and add it when we ship your order.

Shipping via UPS

All Prices are F.O.B Los Angeles. Where it is available, we will ship via UPS. Please allow 4 to 6 days for normal delivery in USA. Expedited shipping options, such Next-Day Air, Second-Day service or 3-Day Select, are also available. We attempt to ship orders on the same day that we receive the order from each users. Any orders received after 4:00 pm PT will be shipped on the next business day.

Non-US Shipping Policies

In order to avoid any confusion due to the complexities of shipping outside the U.S, we will calculate the total cost of the items that you have selected, and the corresponding non-US shipping charge before we ship your order. However, we do not calculate or charge you for local duties or taxes on non-US shipments. You might be responsible for paying any taxes, duties, or customs feed charged by the local government. Please check with your local post office for more information.

In the event that an order shipped by Air Parcel Post is lost on its route, we must wait for the claim to be processed. This can take up to 6 months.

2. Payment Terms and Methods

We accept the following payment methods:

-          Credit Cards

-          United States denominated company checks drawn from United States banks

-          United States denominated money orders

Credit Cards

We accept Visa and MasterCard. Every time you make a purchase, you will be asked to enter your credit card information. We will not charge your card until your shipment has been sent.

Checks and Money Orders

We accept United States denominated company checks drawn from United States banks, United States denominated cashier’s checks, and United States denominated money orders by mail. It is our policy to fulfill your order as soon as the check or money order clears. If you require a refund, it will be sent by check (or Credited). Please mail your check or money order to the address listed at the end of this policy statement. There is a $20.00 penalty charge for all bounced or rejected checks.

COD Orders

All COD orders must be paid by a certified or cashier’s check. We absolutely guarantee your satisfaction with our products and service. If you received a defective item, please contact sales@lenoviausa.com. We will exchange or give you company credit after you have returned the damaged product. (Shipping and Handling charges are not refundable).

To make a return, please follow the instructions printed on the invoice included with your shipment. Please write the order number in the space provided on your invoice. You must indicate the reason for the return in order to receive an exchange or credit.

Please send merchandise returns to the address listed on your invoice.

We recommend returns via insured carrier; we are not responsible for lost returns.